More and more small businesses are catching on to the fact that social media is more than the latest hype, and they are beginning to see its value for marketing purposes. Larger businesses have paved the way for these smaller businesses to follow. They have done this by making a lot of mistakes from which small businesses can learn a few valuable lessons. Below is an overview of five common mistakes you should try to avoid making with your business.
Mistake 1: Constantly offering special deals.
While daily or weekly offers are no doubt appealing to consumers, you run the risk of your business developing the reputation of being an online discount store. Be sure to offer added value to consumers beyond being the cheapest. Your goal is to get people interested in buying from you for other reasons than just price.
Mistake 2: Waiting for consumers to find you.
Just because your business has a Facebook page and a Twitter account, that doesn’t mean that consumers will spontaneously drop by. Setting up a social media account or two alone is not enough. You will need to put some time and effort into the various social media channels by engaging in conversations with potential fans or followers.
Mistake 3: Posting long (news) items.
It is best to avoid posting entire articles on Facebook or Google+, no matter how interesting or relevant the information might be to your fans or followers. Instead, you should post a teaser. This usually consists of a short introduction and a link to the relevant web page.
Mistake 4: Frequently organizing competitions.
If you run competitions all the time, consumers will start to feel less emotionally connected with your brand. In time, they might not even remember what products or services you offer. Instead you will forever be associated with the chance of winning something. You can, however, run competitions periodically, as long as you make sure that you leave plenty of time in between competitions and you never run two competitions at the same time.
Mistake 5: Blocking negative feedback.
Larger companies have been known to ignore or even remove negative comments by consumers. Funnily enough, consumers are suspicious of businesses that receive only positive comments all of the time. When consumers see some negative comments as well, they get a much better impression of the business, because their suspicion that the comments might be fake falls away completely.
Social media is a great marketing tool for small businesses, but when things go wrong, they go wrong very quickly. With social media, your mistakes are there for everyone to see. That is why it is important to set out a clear strategy before you begin using social media. Some sound practical judgment will stand you in good stead.